Privacy notice

The details we hold

Through the quote form we receive your name, phone number and postcode, the job you pick, anything you type in the notes, the page you were on and the time you sent it. On a phone call we take your name, a way to reach you and what you tell us about the building and the work.

What they are used for

To phone you back, quote, arrange a survey and do the work if you go ahead. We rely on two legal bases: our legitimate interest in replying when you contact us, and steps you ask for before a contract.

Who can see them

Enquiries are shared only with the team who quotes for and does the work. An enquiry travels through our web host (Cloudflare), a workflow tool, an online sheet that logs it and an inbox that alerts us. Where any of these handle data abroad, UK GDPR safeguards for international transfers apply. Your details are never sold, and never used for marketing.

How long they are kept

Twelve months from first contact if nothing comes of it. If we do the work, we hold on to the job file, including commissioning sheets, refrigerant records and service history, for as long as the system, any follow-up work and the law require.

Cookies, fonts and other websites

We set no analytics or advertising cookies, and our fonts load from this website itself. Cloudflare can carry out essential security checks. Sites we link out to run their own privacy policies.

Your rights

Ask us at any time to show, correct or delete what we hold on you, or tell us you object to how it is used. Email info@maidstoneairconditioninginstallers.co.uk to do so. If you are unhappy with the reply, the Information Commissioner's Office takes complaints.